Have you ever interacted with a chatbot only to find yourself frustrated by its limited understanding and repetitive responses? Well, those days will soon be history as we enter a new era of conversational AI. It’s more important than ever to learn about the world of artificial intelligence chatbots, explore the differences between traditional chatbots and the new variety of ChatGPT-style chatbots, and discuss the impact these advancements will have on the future of customer service and communication.